FAQs
Q: How safe is shopping with Paramount Furniture?
Ans : At Paramount Furniture we take security very seriously and we ensure all credit/debit card details are in safe and secure atmosphere, your transactions are processed via a secure Shopify and once payment is received we provide a written confirmation via email to you.
Q: How can be a product purchased from Paramount Furniture?
Ans: We offer 2 different options to place order for your favorite product.
(a) Order Online
(c) Order over the Phone
We accept almost every method of payment forms.
(a) Pay by Credit or Debit Card
(b) Pay by Bank Transfer
Q: Please explain me the process after I place my order?
Ans: There are several stages an order goes through while under processing and it's our job to keep you notified at each stage. Please find below what happens after an order is placed.
(a) Once you have purchased the furniture on our website, we will send you an email for confirmation of your placed order with the details of product, price you have paid and estimated delivery timescale.
(b) Accounts at Paramount Furniture will then verify your payment details and forward your order to our admin department for the process. In case there is any problem with your payment details, we may ask you to provide documents to ensure the safety of the cardholder. This does not affect your statutory rights.
(c) Our admin team will then check stock with our warehouse or supplier and allocate the product under your invoice number. In case the item is not available, Our admin team will get in touch with you immediately and inform you about the earliest availability of the product.
(d) After your product is allocated, your invoice will be then forwarded to our delivery and dispatch team who will further contact you to book a delivery date and time, if we are unable to get in touch with you we will email you asking you to contact us to book your delivery.
DELIVERY
Q: Will I be charged for delivery?
Ans : We believe in offering value to our customers, every item you have purchased from Paramount Furniture is delivered FREE to your door (Excluding Scotland, Ireland & Far Off Postcodes). There are few other paid services that we offer for this service contact us.
Q: Where do you deliver?
We can deliver to all areas within the UK. Deliveries to most UK mainland locations are FREE, regardless of your order value, with the majority of our deliveries made using a standard 2-man delivery service.
Q: Do you deliver on a weekend?
Normally deliveries will take place according to the pre-determined weekday delivery schedule of our selected logistics providers. Email us at sales@paramountfurniture.co.uk so that we can check with the manufacturer if they can deliver for a weekend, which is not guarantee.
Q: Will you take away my old furniture?
We are sorry that we are not able to provide this service.
Q: Do you offer assembly?
We can offer assembly on certain brands and ranges of furniture. This is not offered as standard and there is a charge for this service which depends on the product/s you require to be assembled. If you would like to discuss assembly options on your product wither before or after placing an order online, please email us at sales@paramountfurniture.co.uk
Q:Can I choose my delivery day/slot?
Unfortunately, we are unable to offer specific day/slots in advance for delivery, however, if you have specific delivery requirements then please contact us and we would be happy to discuss these with you.
Q: How long will it take for my order to get delivered?
Ans: Delivery time varies from product to product. Please refer to delivery time indicated on every product page. If your cart contains products having different delivery time scale, we will consolidate all items for one delivery and the whole order will be delivered in one batch. In such case the product having the longest delivery time scale will be calculated as the delivery time of the whole order. However if you wish to take in deliveries as and when the items are ready for delivery.
In case you have ordered just one item, then the order will be delivered as specified on the product. The cut of time for such orders is at 11AM.Items ordered after 11AM the date of order will be considered of the following day.
If the ordered product is out of stock so we will contact you and will make you aware of delay in delivery time.
Q: Will you call me before you come to deliver my order?
Ans: At Paramount Furniture, we understand what a customer wants and the difficulty they face spending a whole day looking out of the window for the furniture delivery van, to avoid this problem we give a 2 hour window before we come to your address for the delivery of your furniture. Also for some brands, we provide you the telephone number of the driver for you to arrange time directly.
However we cannot provide a fixed time for deliveries.
Cancellation & Returns
Q: I am not happy with my purchase and wish to return the product?
Ans: If you are not happy with your purchase and wish to return an item you have bought from Paramount Furniture, you must email us in writing at sales@paramountfurniture.co.uk informing us about your wish to cancel the order. You do not need to explain the reason why you wish to cancel but if you do so it will help us to improve. You will have to pay for the carriage of returning the goods please contact us we will let you know the carriage charge because it varies from courier to courier.
Please Note: A cancelled item must be returned in its original/appropriate packaging.
Q: What happens in case of wrong/damage/incomplete delivery?
Ans: At Paramount Furniture, we make every effort to make sure that the products you have ordered are delivered to you as in perfect condition. However sometimes things do go wrong and in such case we make immediate effort to sort out your problems.
Please find below how we handle your after sales issue if they arise.
(a) Products Delivered Wrong
If you have realised that the item is wrong after the driver has left, please do not panic, simply make an effort to write an email to us sales@paramountfurniture.co.uk stating your order number and the details of the product delivered to you. Once we receive such complaint we do not waste one minute to resolve the issue. We will quickly try to locate the correct item for you and re arrange the delivery of the correct product. This process may take some time but be assured we will do this as quickly as possible and our customer service team will keep you posted at every stage.
(b) Products Delivered Damage
The products you order get delivered to you using manufacturer couriers in some cases and there are chances that the product may have transit damage or manufacturing defects. We advise customers to check the item when its delivered to you and if you find any damages or defects please do not accept the delivery and mention the damage on while signing the proof of delivery (POD), if you identify the problem after the driver has left, We request you please take images of the damage/defects and email us at sales@paramountfurniture.co.uk. Our customer service team will be in touch with you in 1 working day to resolve the problem.
(c) Products Delivered Incomplete
Furniture articles come in packed boxes and if it's a flat pack item then one product can come in several boxes. If you learn that your order has a box missing or a part missing, please email as sales@paramountfurniture.co.uk or you call us at 03337727413 to speak to our customer service giving full information of the missing articles and we will make sure that the missing articles are delivered to you ASAP
Q: What are your refunds and return policy?
Ans: There could be several different reasons for a customer to seek a refund or return an item.
Find below the most common reasons for cancellations and refunds :
1) Change of mind
2) Delivery delayed
3) Item out of stock
4) Item not appropriate
5) Not happy with the product quality
6) Not happy with service
7) Item not available
Paramount Furniture has a fair trading practice and would never hold back customer funds or refuse to accept a return inappropriately. We offer customer complete peace of mind and do not restrict customers to use their statutory rights.
(a) If you wish to cancel your order before the item is delivered to you, just email us at sales@paramountfurniture.co.uk you do not need to give any reasons why you want to cancel. Once we receive this request we will cancel your order.
(b) If you request a cancellation after the item is in stock and ready for delivery, just email us at sales@paramountfurniture.co.uk , you do not need to give any reasons why you want to cancel. Once we receive this request we will cancel your order. Your funds will be refunded to you between 7 to 30 days.
Please Note the following:
1) Items must be returned in its original or appropriate packaging, we may refuse to cancel pick up if the items are not adequately packed.
2) There will be a pick up charge of minimum £50 which will be deducted from the amount you have paid for the goods.
3) There will be no pick up charge if you are returning the goods due to Damage/Wrong/Incomplete delivery.
Q: I have found an exact product somewhere else & is cheaper than your website?
Ans: Paramount Furniture offers its products on lowest price possible. However we will make sure our prices are reasonable and value for money. In an unlikely event of you finding any product that we sell cheaper on our competitor's site we will try to beat the price to ensure that you are getting best for the lowest.
Q: What should I do if I have complaints?
Ans : If you are unhappy with any aspect of quality in service please email us
info@paramountfurniture.co.uk We will try our best to resolve the problem ASAP.
Q: What should I do if I have to say about your Quality of service and company?
Ans: At Paramount Furniture, We thrive to improve our service every day and it’s very important for us for you to write a review for us to help us know how we are doing. Paramount Furniture uses UK's most authentic third party review tool Trustpilot for customers to write about us on an open public platform.
Once you have made your purchase, you will receive the Trustpilot Feedback Request email within 7-14 days after delivery.
You will then be asked to rate the Paramount Furniture for Service and Products you purchased. You will be given an option to score for "Excellent", "Good", "Poor" or "Bad". Trustpilot will then allow you to provide additional comments in a "Comment Box" where we encourage you to write more information that will be useful to other users and Paramount Furniture. Praise Paramount Furniture if the service and/or product has satisfied you or exceeded satisfaction. Tell us if they did not reach satisfactory levels, and why - so that we can learn from this and improve.
Q: What is the best way I can contact you?
Ans: Contacting Paramount Furniture is very easy and accessible for customers.
For any assistance please give us call on 03337727413
Opening Timings
Monday - Friday
09:30am – 5:30pm
Saturday and Sunday : Closed
Bank Holidays
10:00am – 3pm
Or you can email us at sales@paramountfurniture.co.uk
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